Unable to select language on flex box with XR16 remote.

Can you try pointing the remote directly at the front of the box? And your able to scroll up and down but not able to select a language ?

Do you lease a modem from Comcast or own yours? Did you already set up WiFi? And have you tried restarting the device and trying again?

So the remote worked fine during WiFi set up on the flex device? Since you own your modem we can’t auto connect and you have to manual set it up

We’re you an X1 customer before? Any old X1 remotes you can try using?

Ok that’s good news. Can you try pairing the XR16 remote again by holding the voice button and pointing the remote directly at the box. An on-screen flow should appear to walk you thru it.

Hi, I’ve run into this same issue except we had the WiFi router sent with box. We set up WiFi before but have run into the same issue of being able to move up and down but not select an actual language. V curious on how you fixed this?

Can you try restarting the device and see if that helps? Also make sure you pointing the remote directly at the front of the flex box.

If that doesn’t work, can you try pressing the WPS button on the bottom of the flex device to try and reconnect WiFi and try again.

Are you using an XR16 (No number keys) as well?

I’m currently in the same boat as OP was originally. Curious though, upon following the set-up instructions, nowhere does it say where to connect to Wi-Fi and I was never prompted.

The Flex goes to the language select screen where I can scroll up and down but not select anything. Should be noted that each button press, including up and down, are met with a red indicator light.

I’ve reset, unpaired, tried pairing again, all to no avail.

I have my own router but did not have an X1 box previously to this, just Xfinity internet.

WiFi set up happens after language selection. Does your remote have number keys or no? How many languages do you see as well? 3 or 4?

No number keys and four languages.