Community Forum


New Poster


Cannot either turn on nor turn off to woth remote. If I m on the tv it periodically stops and switches off the DMI port
Official Employee

Re: Tv

Hi @Bill881 - Looks like you contacted us via phone as well, and were able to speak with a Customer Care colleague. Based on the trouble-shooting you did on that call, it was determined that this issue is related to your television set. Once you're able to get the on/off function working on your TV using your TV remote, I believe your Xfinity remote will be able to also turn your TV on/off. If that's not the case, please let us know. Thank you.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!