Community Forum

New Flex won't turn on

Geneamon
New Poster

New Flex won't turn on

I just switched to xfinity wifi and got a flex streaming device with it. My xfinity wifi is set up in another room. I have plugged the flex in to different outlets, and used different hdmi cords and ports on my tv. But still the flex wont turn on, my TV screen doesn't show any indication that the flex hooked up to the hdmi is on. The flex has a white light though. The HDMI ports and cords I have used work with other devices. I keep pointing the voice remote at the front side of the flex and pressing power but I get a red flash on the remote and no response from the flex. Can anyone tell me if theres something I can do to fix it, or if maybe the box was damaged in transit? I cannot move the router or the flex.
ComcastChad2
Official Employee

Re: New Flex won't turn on

Try rebooting the flex box, the white light means it’s on and you should see a welcome screen and then a “select your language” screen to start the activation process. Also maybe try a new HDMI cord and different input.

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jessica555
New Poster

Re: New Flex won't turn on

I am having the same issue. Received my new flex but remote light will only flash red and tv doesn't recognize the box is connected, despite restarting multiple times. 

ComcastChad2
Official Employee

Re: New Flex won't turn on

Are you sure you're on the correct HDMI input?  So to clarify your issue,  your getting a no signal message on your TV b/c the flexbox is not being recognized by your TV?


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rosiere79
New Poster

Re: New Flex won't turn on

I too have this issue.  Though mines a little different.  I connected everything with the cables it came with, all new.  Connected it to a HDMI 2.0 for the 4k resolution.  I know the port works because my Playstation 4 Pro was connected to it.  

When I powered it on the first time I saw the "Welcome" screen for like 2 seconds and then I get "signal lost" from my TV screen.  Then a few seconds later the "Welcome" screen comes back, then "signal lost again" and back and forth, over and over.  

I don't understand what it's doing and I'm one of those techy kind of people everyone else asks for help from.  I figure the box is just bad, maybe comcast had these Flex boxes made cheap and they are all garbage.  Does anyone know if the Xfinity Stores are open and accepting returns on these wonderfully reliable devices?  I'd like to get a replacement and see if that works, but I'm already discouraged and don't expect any luck.  And really the only reason I wanted this thing is for Peacock so I could watch the "Psych 2" movie on USA when it comes out.

Mommyleeb
New Poster

Re: New Flex won't turn on

My flex wont turn on. It’s plugged in and no white light appears
ComcastChad
Official Employee

Re: New Flex won't turn on

Are you able to exchange at an Xfinity retail store?


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Leard006
New Poster

Re: New Flex won't turn on

I am having this same issue. Is everyone’s flex device busted?
ScratchMonkey
Contributor

Re: New Flex won't turn on

My Flex has been working for several months. I'm connected to my TV through an HDMI switch. When I first power up the TV at night, it shows a message that it's trying to load configuration from the HDMI port and that goes on for a while and finally gives up. My solution is to briefly switch the HDMI switch to another channel and then back to the Flex. This seems to wake up the HDMI port on the Flex. I'm betting the Flex keeps its HDMI port in a power-saving mode and fails to negotiate a proper power startup with the TV or switch. I have a similar problem with my old video card in my PC and my LG TV I use for its display. I have to power up the TV first and then hit a key on my PC to get it to connect. Any other order and it fails. So the HDMI standard is having the same problems we saw with USB when it first came out. 

Armando6
New Poster

Re: New Flex won't turn on

I’ve tried unplugging and plugging back in, disconnecting from wall and back in and pressed the wps button on the bottom but the light on the flex won’t come on.