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Never received FLEX device

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Never received FLEX device

I ordered Flex device on 25 August.  I received a tracking order. It was not received by UPS though they have a label for it.  

http://wwwapps.ups.com/WebTracking/processInputRequest?sort_by=status&tracknums_displayed=1&TypeOfIn...

 

it is listed in my account as serial # TM02821P0045.  

Thanks for any help.