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Netflix won’t open

Kdegifis
New Poster

Netflix won’t open

Comcast- please fix this! Every time I try to open Netflix I get the same code
“sorry, we’re having trouble opening this app, please try again in a few minutes”
Error code APPS-04154

I’ve rebooted, restarted, done a hard restart. Netflix used to work most of the time, but I’ve been unable to open it for 2 days now.
Listen- during these COVID times, we need our stories. Comcast- Please fix this bug.

Anyone else having this issue?
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ComcastMichael
Official Employee

Re: Netflix won’t open

Greetings, @Kdegifis! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize for the issues you are running into with Netflix not loading correctly. We would like to have a look into what could be causing the issues. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
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jsfrosch
New Poster

Re: Netflix won’t open

Having same issue...Netflix will not open on Flex TV. Just installed box this week and Netflix was working fine. Tonight it will not open after several tries. Sling, Peacock, etc ooen ok.
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ComcastNima
Official Employee

Re: Netflix won’t open

Hi @jsfrosch,

Are you still experiencing issues with Netflix not launching? If so, I'd like to help explore what's causing this and get it resolved. Please message me your First and Last Name and Account Number, and any other specific details you think might be helpful. We'll start digging in on this end. Thank you.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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