I just plugged mine in for the second time and nothing. Doesn't work at all. The light is on but nothing shows up on the screen. Yes, I checked the HDMI connections, which works fine for my Roku; yes, I restarted it; yes, I did the test thing. But I guess I'm not gonna be able to use it, or Peacock.
It would be nice if Comcast offered an e-mail address or a way to do a work ticket when these issues arise. Our only choices are Facebook, Twitter and some other social media tools I do not use.
Yes i agree. I guess they are giving it away because it does not work and they don't won't to offer support. There are a lof people here with the same problem and no response so i guess they don't monitor the forums. Perhaps some nice customer will figure this out and help us since comcast does not want seem to have the resources. I have the same problem.
I'd like to help resolve the Netfllix app launch issues you're experiencing. We'll start examining your account. Could you please send me a private message (including First Name, Last Name and Account Number) so I can connect with you as we trouble-shoot and may need to request/pass along account-specific information? Please also send along any other details on what you're seeing on-screen when this problem occurs. Thank you.