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Netflix not working on Xfinity Flex

benmatesi
New Poster

Netflix not working on Xfinity Flex

Just got new cable for my new place and I got a free flex box. Hulu, Spotify, Prime Video, etc, all working fine. But Netflix will start up and then crash before it gets to sign in. I’ve tried turning it off and on, using ethernet cord, etc.
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Robway
New Poster

Re: Netflix not working on Xfinity Flex

I am having the same problem...

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netflix_dev
New Poster

Re: Netflix not working on Xfinity Flex

could you pls try out this option to see if it helps:
Settings->Help->ResetNetflix and then select Restart Netflixt to signIn again.

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Whatever13424
New Poster

Re: Netflix not working on Xfinity Flex

I just plugged mine in for the second time and nothing. Doesn't work at all. The light is on but nothing shows up on the screen. Yes, I checked the HDMI connections, which works fine for my Roku; yes, I restarted it; yes, I did the test thing. But I guess I'm not gonna be able to use it, or Peacock.

 

It would be nice if Comcast offered an e-mail address or a way to do a work ticket when these issues arise. Our only choices are Facebook, Twitter and some other social media tools I do not use. 

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jcbowyer
New Poster

Re: Netflix not working on Xfinity Flex

Yes i agree.  I guess they are giving it away because it does not work and they don't won't to offer support.  There are a lof people here with the same problem and no response so i guess they don't monitor the forums.  Perhaps some nice customer will figure this out and help us since comcast does not want seem to have the resources.  I have the same problem.

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jcbowyer
New Poster

Re: Netflix not working on Xfinity Flex

Nice someone posted the help settings reset netflex but that options is not available anymore.  I can say help and go to a help menu but there is no reset netflix

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ComcastNima
Official Employee

Re: Netflix not working on Xfinity Flex

Hi @jcbowyer

I'd like to help resolve the Netfllix app launch issues you're experiencing. We'll start examining your account. Could you please send me a private message (including First Name, Last Name and Account Number) so I can connect with you as we trouble-shoot and may need to request/pass along account-specific information? Please also send along any other details on what you're seeing on-screen when this problem occurs. Thank you.


I am an Official Comcast Employee.
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