Hi there! Here is a link on our Xfinity Flex service: https://comca.st/2NG3Jm5. I would be glad to take a look into your account to check your order and let you know if you should be expecting any equipment or not. Please send me a private message with your first and last name and we can continue from there.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.