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Factory reset xi6 box?

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New Poster

Factory reset xi6 box?

Xfinity sent me a flex box as part of a renewal and it's horrible.  I want to return it, but I want to factory reset it first so it forgets my wifi information, account, etc.  I'm not immediately finding an option to factory reset it.  Has anyone found one?

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Problem Solver

Re: Factory reset xi6 box?


@whostorm05 wrote:

Xfinity sent me a flex box as part of a renewal and it's horrible.  I want to return it, but I want to factory reset it first so it forgets my wifi information, account, etc.  I'm not immediately finding an option to factory reset it.  Has anyone found one?


Does it have a pin-hole somewhere where you can fit a paper clip in and hold a receded button down?

Joe V
(not a Comcast employee, just another paying customer)
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Diamond Problem Solver

Re: Factory reset xi6 box?

Sorry, with the Xi6 it’s a series of remote button pushes and I used to know it. But the flex is a totally different device and remote. If I come across it I’ll pass it on. There’s no pinhole, it’s not a modem

I am a Retired Official Comcast Employee
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