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FLEX ethernet connection

CodyComm
New Poster

FLEX ethernet connection

Everywhere I read, it says Flex can be connected to the internet by ethernet cable.  I have no WI-FI, so I assumed I would be able to use FLEX without a problem.  This has not been the case.  I was on the phone for a long time with an XFINITY tech that didn't get anywhere.  He sent me a new FLEX box.  When I connected it directly via ethernet cable ( I had used a splitter before) I noticed the top blinking  light on the modem was red.  

When I plugged in my PC to the same port it blinked green.

This tells me the box is not connecting to the internet via the ethernet cable.  If someone knows how I can get this fixed I would be most thankful.  Otherwise. please let me know if I have to return the boxes.  I am not going to purchase a WI-FI router just to watch the PREMIER LEAGUE.  

I am using a personal modem:

MOTOROLA 8x4 Cable Modem, Model MB7220, 343 Mbps DOCSIS 3.0

 

Than you for your time'

CodyComm

 

 

Tags (1)
comc25
Regular Contributor

Re: FLEX ethernet connection

Flex can only be used with the rented xFi modem. So you're forced to pay $14/mo for the modem in order to get the 'free' Flex box. Ripoff.

 

I just use Chromecast and my own modem.

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CodyComm
New Poster

Re: FLEX ethernet connection

I wouldn't go so far as to call it a ripoff since the box and returning it  are free, but it was a big let-down.  After all the instructions claimed it would work with an ethernet cable, and a couple of hours with techs trying to make it work it did not.  I think people just assume everyone has wireless.

I also happen to have  have a personal router and it has no WIFI.  No wireless, no-go for FLEX

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ComcastNima
Official Employee

Re: FLEX ethernet connection


Hi @comc25 and @CodyComm,

Please note, you can absolutely choose to use your own modem with Flex. While Comcast recommends using our xFi Gateway so you can access features like the Xfinity xFI digital dashboard on your TV, you do not need to use our gateway to enjoy Flex.


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ComcastNima
Official Employee

Re: FLEX ethernet connection

Hi @CodyComm,

It's true, the majority of our customers do prefer to use Flex with a WiFi connection. But we realize that's not everyone's preference/need, so Flex is designed to be able to connect to the internet via a wired ethernet cable as well. Unfortunately, that hasn't been your experience, and I'm sorry for that. I know you've extended time and patience trying to activate Flex. I'm going to see if my Engineering colleagues can look into what's going on. Maybe they can uncover something previously missed. Would you mind sending me a private message with your name and account info, in case additional details can support their investigation? Thank you, I'd really like to get this figured out for you.


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CodyComm
New Poster

Re: FLEX ethernet connection

I spoke to Patty at XFINITY and she's the only one who understood my problem.  My particular modem does not work with FLEX.  Perhaps other modems work with ethernet but mine absolutely does not.  Thank you very much for your concern, but I have made arrangements to return FLEX.  All I wanted it for was for PEACOCK PLUS.  I have wasted a lot of people's times for something that I had a gut feeling would be a fail. Again thanks to all who tried.  I am happy with the customer service I received even though we couldn't get my modem to cooperate.