CBS All Access Flex Issue

[Satinknightx]

I'm having issues with CBS All Access, and the Xfinity Flex Device. CBS All Access is producing a very choppy unwatchable constant skip while in playback. I don't know if it's a App issue or internet issue. I think it's more a App issue because other Apps work just fine.

[churchgeek]

I had that same problem. I'm trying to see if CBS can resolve it, but I had to quit my subscription so as not to pay money for something I can't use.

I'd started a thread here, too, if you want to keep an eye on that one. Maybe if we keep making noise, someone who works for the company will see. I think it's an issue that CBS and Xfinity need to get together to resolve.

https://forums.xfinity.com/t5/Non-X1-Service/CBS-All-Access-app-freezing-every-7-seconds/m-p/3334755

[smolkster]

Temp fix....I found tht if i exit the App and go to settings in the fire "cube" .Apps>Installed apps and clear the cashe for some of my other apps and delete some apps we never use ...when i go back to  the cbs all acces it works....for a while.

There is clealy a buffering problem .  if you just turn it off and o it does not clear up the  problem. but if you make a change to your "cashe" or your system memory  it temporaily  clears it up.  

I have not tried resetting the cashe just for cbs all access.. 

the buffering issue comes up again halfway through the next show i watch...

I was able to get though Picard this way but once my free trial is done, so am i .