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xFi tied to wrong modem

darlloyd
New Poster

xFi tied to wrong modem

I recently had a trouble call for my phone service being out, and the tech replaced our voice modem. After that, the xFi app suddenly tied to this new voice modem and not my primary gateway (that I set up my profiles and rules on).  I have talked to advanced tech support and they said it can only be fixed in the back end by them, and they fixed it, but it still isn't fixed.  How can I fix this so I can manage my home network?  Help!

ComcastKorie
Official Employee

Re: xFi tied to wrong modem

Greetings there, darlloyd! Thank you for taking the time to reach out to us on our Forums. I love my xFi App, and being able to control my network, so I can imagine the frustration this is causing. I'd love to help! 

 

Can you please send me a private message with your full name (and the account holder's name if different from you) and the complete service address?
To send me a private message, click on my name, "ComcastKorie," and then click send a message. Talk to you soon! 🙂

I am an Official Comcast Employee.
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