Re: xFi Error - Xfinity Help and Support Forums

Pflaherty · ‎05-15-2020

I have Samsung Galaxy S9 Pro and had been using the xFi mobil app without issue, but sometime in the last month or so I keep receiving this error message: This site can’t be reachedxerxes-sub.xerxessecure.com refused to connect.
Try:

Checking the connection
ERR_CONNECTION_REFUSED

ComcastJosephF · ‎05-20-2020

We are sorry to hear that you are experiencing difficulties. Please try uninstalling the Xfinity xFi App and reinstalling it. Log in to the Xfinity xFi App and try again. You can also log in Xfinity xFi by using the following link: http://xfinity.com/myxFi

Also, be sure that you have a Wireless Gateway that is compatible with the xFi App. The following link will let you see a list of the compatible Wireless Gateways: https://www.xfinity.com/support/articles/broadband-gateways-userguides

If you are still having issues, please let us know.

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!