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Hello All,
Thank you for using the Forums to bring this to our attention. Sorry for the experience you're having. I can begin to investigate this. @RobertWy I noticed you are using the xFi Portal? For those of you using the xFi App, what types of devices are you using? Can you please check for recent upgrades and update the app if needed?
Can you also uninstall the app, turn off your phone for about 5-10 seconds, reinstall the app and then let me know if there is a change?
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
The xFi app shows the same thing as the website; on activity.
Thanks for trying. At this point, we will need to provide this information to the engineers who will begin investigating and troubleshooting to resolve this. We will provide an update once we receive more details of a possible workaround or resolution. We appreciate your patience and encourage you to share any new details you see on your end that may be beneficial for this investigation.
I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
