xFi Advanced Security is blocking access to my website

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@nboxfounder wrote:

I'm building a website via squarespace, and recently the website is inaccessible in password-enabled test mode, but I was able to narrow the issue down to xFi Advanced Security. Upon turning it off, access works... but my town's primary/fastest internet provider is xfinity. The security would effectively block customers from accessing my plans & subscriptions. Is there a way to get my website whitelisted?

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I'm having the same issue.  Have you been able to fix this issue?

Hello all, thanks for reaching out to us on our Forums page about the website blocking you're experiencing. I definitely understand how this can be inconvenient, frustrating, and interfering with your work. For support with this, our amazing Customer Security Assurance Team would be more than happy to assist you. They can be reached by phone at 1-888-565-4329. Thank you!

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@nboxfounder wrote:

I'm building a website via squarespace, and recently the website is inaccessible in password-enabled test mode, but I was able to narrow the issue down to xFi Advanced Security. Upon turning it off, access works... but my town's primary/fastest internet provider is xfinity. The security would effectively block customers from accessing my plans & subscriptions. Is there a way to get my website whitelisted?

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Try contacting this team about it;

Comcast Customer Security Assurance.

Business Hours: 6:00am - 2:00am EST, 7 days a week

Contact: 1-888-565-4329

Good luck !