Solved! Go to Solution.
Hello, jadedfalcon! I appreciate you taking the time to reach out to us here on the Xfinity Forums about this issue with pausing devices.
This can be such a useful feature so I would love to work with you to get it working properly where you can enjoy its utility.
I do have a few questions to start us off.
Can you tell me what kinds of devices you are experiencing this issue with and if you have this problem with all devices you try to pause or just a few specific ones?
Can you confirm if those devices are connecting to your home wifi network when paused, or if they may have switched to another nearby hotspot or the xfinitywifi hotspot?
And lastly for now, at any point do you receive any error messages when trying to pause these devices?
I look forward to your reply so we can get this figured out! 🙂
What's worked for me, even though this is a band-aid and not a solution, is to pause the device and then restart the modem, everytime the device will stop after that, also I recomend that others dont have the password to your account that way they can't circumnavigate the pause.