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I am sorry to hear this. Has your wife tried to reset her network settings in the phone and then reconnect back to the xFi pods? I would love to assist you please click on my name and send me a personal message with your account number and also your full name so that we can disucss what is going on in a personal message.
I am an Official Comcast Employee.
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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
