@Cltayl03, Thanks for taking the time to reach out to us regarding your hotspot issues on your laptop. I am so very sorry to hear that you are having an issue connecting. I know how frustrating any connection issues can be. I rely on my hotspot access whenever I am outside of my home so I know important it is. I am very sorry for the delay in our response back to you and truly appreciate all of your time and patience. This link will allow you to search for available hotspots in your area https://comca.st/3rgNsVV and this link will help you to access the hotspots and give you more information on the app https://comca.st/2MQ32sC. Please let me know if you need any further assistance and I would be more than happy to assist.