Xfinity Beta Streaming on LG 404 Error

[unesse]

I am getting a 404 Application not Found error on my LG smart TV; I can't seem to relaunch or reload from the LG App store.

[TXLY]

Same. Wth is going on with Xfinity

[Lilx]

Same here. Xfinity, please reply!

[Rustyben]

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@unesse wrote:

I am getting a 404 Application not Found error on my LG smart TV; I can't seem to relaunch or reload from the LG App store.

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you may want to go through the wifi set up again on the TV. reboot your gateway/modem first.

[Apasatiempo]

Same, extremely frustrating on inauguration Day.

[gebanks]

Same since last night.  Reinstall doesn't work.  Streaming on the iPad still works.

[Dan2112]

Same issue here.  Very frustrating.  Please fix Comcast. 

[wheelinjames]

As Joe would say:  C'mon man!!!!!  Lets hit the great reset switch Comcast.  Lets go!!!!

[wheelinjames]

Reset the server Comcast!!!  Still not working. 

[Rustyben]

LG 404 error.... uninstall the xfinity stream beta app. unplug TV for 3-5 minutes. reinstall the app, accept terms and conditions. 

[unesse]

Thanks... my issues were resolved with rebooting the router and waiting a few hours (no idea what fixed it since others are having the same problem)

[Wbs996]

Yep, started last night with me too. Reinstall did not work.

[Rustyben]

moved thread to stream app area of the forum

[snootypoodle]

same here. Seemed to start after last LG CX software update. Reinstalling worked for me.

[Fkashani]

I have the same issue. I turned off the modem/router and waited for a new IP. Uninstalled and reinstalled the streaming APP and I still have the same issue. Xfinity needs to step in here and find a permanent fix. This is very frustrating.

[Carlos_Danger]

Same problem here. I bought this LG TV because it had the capability. What a mistake. Cmon xfinity FIX the problem.

[gaorriss]

Reinstall and other suggestions don't fix it. There is server issue on Xfinity end that they need to look at.

[Breck1]

I'm having the same issue. I removed the app, unplugged it for 5 minutes, reloaded the app and it worked. I turned the TV off, turned it back on and I have the 404 error again, beyond frustrating.

[Dee7440]

I am seeing the same problem with both my LG TVs.  LG oled.

I removed the Xfinity Beta app, turned off my TV.  Unplugged my modem ... Waited 5 min.  Plugged in my modem, let it restart.  Turned on my TV, installed the Xfinity Beta app.  You will get prompted to go to Xfinity.com/activate.

It works again!  I have not turned of my TV yet.  Would totally s@#$ if I have to do this every time I turn on my TV!

Comcast FIX THIS!!!!

[Hc44]

Same HERE!!!!

[Thorbuton]

I started getting the 404 nginx page when loading the app about a week ago. The uninstalling/reinstalling tips did not help, but the app will randomly start working again sometimes even if I don't reinstall. I'm only interested the app on my tv, so it's worthless to me if the app won't work. I'm very unhappy with the service and am planning on cancelling xfinity stream for something more reliable.

[unesse · Accepted solution]

I’ve been in touch with @ComcastStream and they are working on this issue. I’ve continued to have the 404 error code intermittently, and rebooting the router would sometimes solve it. It’s working now.

[Emtpj]

Mine has now started doing it. Uninstall, reinstall unplug the TV, nothing works. This might be the final straw for me....grrr

[NE_User11]

@unesse I have been hitting the same problem on a LG webOS TV UK6090PUA for the past week.  Sometimes I get the 404 error, and sometimes I do not.  Any good feedback from @ComcastStream  yet?

[NE_User11]

@Rustyben I am encountering the same problem as @unesse .  My TV is directly connected to my home router via Ethernet cable, so no wifi involved.
I have other apps inside the TV running fine:  Youtube, Netflix, Amazon Prime.
Something is wrong with xfinity streaming

[unesse]

No follow up with me, and everything seems to be working for me now. I’m such a techno dummy I can’t even find my last correspondence! I found a Comcast specialist in another thread and contacted him directly. He asked me to tag @ComcastStream in the thread and said he’d work with the team to triage the problem.

[unesse]

Well I spoke too soon. @ComcastStream, the “404 Not Found nginx” is back this morning. It really is a ginx! 😡 will try reboot. *sigh*

[unesse]

Update...the reboot worked this time. I hope @ComcastStream can debug the Beta streaming app soon. I went all in on my LG OLED smart tv to have wireless access to my cable programming (spoke to several Comcast reps before committing!) - which costs me TWO HUNDRED DOLLARS A MONTH!$! This might wind up costing me more in the long run!

[gaorriss]

@ComcastStream this is lame.  Same issues on and off for past 2 weeks, and I already pay $240+ a month for Comcast services.  What a joke.  There is something wrong on the server end.... they obviously don't care or they would have sorted it out by now.  This is what happens with a monopoly: no competition = no customer service.

[MGM711]

Have been having this same 404 error on all my LG TVs for the last 10 days or so. I've tried resetting the wifi, and I erase and redownload the app almost daily to be able to watch TV. It's clearly not the TV, every single other streaming app on my TVs works just fine, it's got to be something on Comcast's end. This is unacceptable!

[Customerdb]

Adding one more voice here @ComcastStream as I am also experiencing the same issue. Just bought LG OLED and intermittently get this error. All suggested solves above are temporary and problem persists. Please solve. Inexcusable.

[unesse]

@ComcastJonathan was working on this issue on the backend. Hopefully @ComcastStream and their stream team are working on the issue. He didn’t know how wide spread it was. It would be nice to have an update or acknowledgement from them in this thread.

[akritenbrink]

I'm also having this issue and have been for about a week on our LG TV. I've uninstalled and reinstalled several times to fix it. Today, reinstalling is not helping. Frustrating!

[unesse]

On the upside, I’m a rock star on this message board...getting kudos and high fives and medals all the live long day. I had no idea I was this good at anything! 😂

[juliemoto]

Turned the tv on this morning and no 404 error! Let's see if it holds.

[gebanks]

Last night LG downloaded a new Web OS and that fixed the problem.  I had to activate the Infinity Stream beta app, but after that it worked fine, so I guess the problem was with LG TV, not Xfinity. 

[ComcastChe]

Thanks for letting us know, @Wbs996. I noticed that this has been resolved for others and wanted to check in with you to see if you can test things on your end and let us know if this is fixed for you as well?