Community Forum

Xfi tech support I've been put through the ringer

New Poster

Xfi tech support I've been put through the ringer

I have  talked to tech support regarding poor Wifi performance. Every test has been done and multiple times. The last rep I talked to said my account qualifies for pods free of charge and that is the only solution to getting reliable preformace in my house. He gave me a phone number to call and they are going to charge me $119. I talked to tech support again. I was told 2 times a supervisor would callback and this has not happened. Because of the poor wifi and customer support service I feel I need to change providers. I never had a company give me false information so consistantly.

I walked the whole house and reported the signal strength to the tech rep and they want me to do this again. How many times do I have to do the same thing???? Starting to think I made a bad choice for a service provider.

Official Employee

Re: Xfi tech support I've been put through the ringer

We are sorry that you are experiencing difficulties. If you are subscribed to the xFi Advantage, please visit, as this is the link where you can redeem your xFi Pods if you qualify.


In addition, currently, due to COVID-19, there is something called Node Capacity, and right now, all accross the country, the bandwidth is being tested. I also tell customers that if they can, try to use an ethernet cable, as I have seen this stablize connections, including in my own home during this crisis. 


Besides that, you can call 1-800 COMCAST to get the technical team to look at your account, to see if you are having signal issues. If you are having signal issues, it may require a tech to visit the outside of the home to see what the interference is. 


I hope this information helps. Please let us know if you need any further assistance. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!