The XFi app usually shows a list of my Pods and what devices are connected to which Pods/Gateway. Yesterday, the XFi app started displaying: "Your Gateway may be offline", but my WiFi was working properly. Is there some problem with the XFi app?
Still the same in Minneapolis. Don't want to reboot the modem as everything is working great with very good speeds, two college kids need online and I need it for work. Will give it a few days see what happens.
When I go to Xfinity/My Account/Devices, I get the same problem - error message: "We can't connect to your device". The first thing you are told to do is reboot the Gateway. My Internet services were working fine, but I rebooted anyway. The Internet services returned after the reboot was finished, but the same problems remain with XFi and Xfinity/My Account showing they cannot connect to the Gateway. With so many of us having the same issue, the problem is clearly on the Comcast side. I suppose eventually they will get around to fixing it. At least all the Internet services are working.
My issue only happens when I click on the Xfi icon on my desktop web site. If I go to account, devices, status center it shows "everything looks good" and internet and voice ARE connected. So you it appears to be something on thier end of the Xfi service icon link.
Hello @Rick_Bradenton and others affected by the issue with the xFi app functionality. We appreciate you all for sharing your experiences and what you see when trying to access the app. I wanted to let you know that we have identified a cause for this. Multiple agent-facing and some tech- and customer-facing tools and applications are being impacted due to a third-party issue. We apologize for the inconvenience, and we’re working as quickly as possible to restore functionality.
Is there any update on this issue? I'm trying to set up Port Forwarding and the admin tool will not allow me to do so, it just redirects to the xFi page and tells me my Gateway is offline, while my network and internet are working fine.
I'm in Florida and I'm having the same problem. This has been going on already for a week. We need this function to setup the router to do work. How long will it take for Comcast to fix it?
Initially, nothing happened after I rebooted my Gateway. However, by the next day, the XFi app and the web-based XFinity site started working again. I suggest rebooting your Gateway/Router and wait a day or so to see if the problem goes away.
Mine was working good until just now. Modem rebooted by itself so I assume Xfinity did that? Now I can view connections on the web site under Xfi icon but if I go into my account, devices it says looks like your modem is not repsonding. Same on the status center and the my account app. Something is up again, was working for 4-5 days. Internet and Wifi are working normal, fast.
Well, it's still happening, my Xfinity phone app, just started doing exact same thing.
Internet all good, wifi good, App says gateway not online..
Mine's been like this for months now since I set up my replacement gateway. But now I'm at the point where I need to actually get into the details and settings of it and still can't.
It's still an issue many months later with no resolution... And the Xfinity call center was unaware of the issue and had me do three resets of my router (of course to no avail). What good is paying for a service that cannot be managed?