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Xfi App not working on both mobile and desktop web browser

edgargold
New Poster

Xfi App not working on both mobile and desktop web browser

Hello. 

 

I cannot access my Xfi settings via the Xfi app OR the desktop site (https://internet.xfinity.com/


My wife and I have tried on 3 different devices. We have signed out of the app and re-signed in. We have uninstalled the app on each and re-installed on each. We get a page that says: "Lets try that again. We had some trouble accessing your account. Please try again." When we click try again. It just reloads the same message. 

 

And on my desktop computer -- when  try to access the Xfi settings there at https://internet.xfinity.com/ ---  we get this message: 

"We Encountered an Issue.

If the problem persists, check back later."

 

--- 

we turned off wifi access to devices and now cannot turn them back on.  help!