Hi @JarredE, this was a known issue a while back. It's since been resolved, however it does look like you have an older version of firmware on your device. Can you please try rebooting your Gateways two times to get the latest firmware version loaded?
To reboot, you can either:
1. Unplug the Gateway's power cord, wait 10 seconds and plug it back in. Once the Gateway comes back online, unplug it again, wait 10 seconds and then plug it back in.
2. Trigger a Gateway restart through xFi (from the bottom of the overview page), wait until xFi shows your Gateway as Online and then trigger another restart from xFi.
You can check your firmware in xFi under Network > Gateway > Gateway Details. You should see the firmware update from the current "DPC3941_3.3..." to "dcp3941_3.12..." after the reboots. If it does not, please reach back out and we can troubleshoot.
Please create a new topic of your own here on this board detailing your issue. Dead thread from last year now being closed.