I keep getting XFI not avialble try back later, My system was installed a week ago. How do I get access to XFI?
@AlanF51XF wrote:
I keep getting XFI not avialble try back later, My system was installed a week ago. How do I get access to XFI?
Can you access the website?
@RobertWy wrote:
@AlanF51XF wrote:
I keep getting XFI not avialble try back later, My system was installed a week ago. How do I get access to XFI?
Can you access the website?
I get this error
I can access the Moden setup with username and password I created
@AlanF51XF wrote:
@RobertWy wrote:
@AlanF51XF wrote:
I keep getting XFI not avialble try back later, My system was installed a week ago. How do I get access to XFI?
Can you access the website?
I get this error
We're Having Some Trouble
Please try again. If the problem persists, check back later.
I can access the Moden setup with username and password I created
Are you able to see your username/password on the Account website?
https://customer.xfinity.com/#/settings/security#username-password
@RobertWy wrote:
@AlanF51XF wrote:
@RobertWy wrote:
@AlanF51XF wrote:
I keep getting XFI not avialble try back later, My system was installed a week ago. How do I get access to XFI?
Can you access the website?
I get this error
We're Having Some Trouble
Please try again. If the problem persists, check back later.
I can access the Moden setup with username and password I created
Are you able to see your username/password on the Account website?
https://customer.xfinity.com/#/settings/security#username-password
I can see the user name I used when the account was setup and the one Comcast created . Neither are able to login. When I try from my phone the error is signout and try again and then the message is call to setup Xfi. Problem is I will need to call from home when I am on the netwrok.
I really need to get this system working in the 30 day window or move on.
Hello @AlanF51XF, thanks for reaching out to our Forums! Although I'm happy about you taking advantage of xFi, I am very sorry to hear you are receiving errors when trying to access the website. I would be more than happy to assist you with this concern. Can you please send me a private message including the full name as it appears on the account and your full name if different?
To send me a Private Message, please click my name “ComcastAmira” and click “send a message
Hi, ComcasMichael is working with me on XFI and my DVR. I can now access it on the new 4K DVR but still can't log in on my phone or desktop browser.
@ComcastAmira wrote:Hello @AlanF51XF, thanks for reaching out to our Forums! Although I'm happy about you taking advantage of xFi, I am very sorry to hear you are receiving errors when trying to access the website. I would be more than happy to assist you with this concern. Can you please send me a private message including the full name as it appears on the account and your full name if different?
To send me a Private Message, please click my name “ComcastAmira” and click “send a message
@AlanF51XF, thanks for letting me know and I am happy to hear you're being assisted with this by another agent. Please continue to work with ComcasMichael and I will go ahead and lock this thread.