XFI loging fails

[AlanF51XF]

I keep getting XFI not avialble try back later, My system was installed a week ago. How do I get access to XFI?

[RobertWy]

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@AlanF51XF wrote:

I keep getting XFI not avialble try back later, My system was installed a week ago. How do I get access to XFI?

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Can you access the website?

https://internet.xfinity.com/

[AlanF51XF]

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@RobertWy wrote:

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@AlanF51XF wrote:

I keep getting XFI not avialble try back later, My system was installed a week ago. How do I get access to XFI?

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Can you access the website?

https://internet.xfinity.com/

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I get this error

We're Having Some Trouble

Please try again. If the problem persists, check back later.

I can access the Moden setup with username and password I created

[RobertWy]

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@AlanF51XF wrote:

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@RobertWy wrote:

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@AlanF51XF wrote:

I keep getting XFI not avialble try back later, My system was installed a week ago. How do I get access to XFI?

---

Can you access the website?

https://internet.xfinity.com/

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I get this error

We're Having Some Trouble

Please try again. If the problem persists, check back later.

I can access the Moden setup with username and password I created

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Are you able to see your username/password on the Account website?

https://customer.xfinity.com/#/settings/security#username-password

[AlanF51XF]

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@RobertWy wrote:

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@AlanF51XF wrote:

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@RobertWy wrote:

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@AlanF51XF wrote:

I keep getting XFI not avialble try back later, My system was installed a week ago. How do I get access to XFI?

---

Can you access the website?

https://internet.xfinity.com/

---

I get this error

We're Having Some Trouble

Please try again. If the problem persists, check back later.

I can access the Moden setup with username and password I created

---

Are you able to see your username/password on the Account website?

https://customer.xfinity.com/#/settings/security#username-password

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I can see the user name I used when the account was setup and the one Comcast created . Neither are able to login.  When I try from my phone the error is signout and try again and then the message is call to setup Xfi.  Problem is I will need to call from home when I am on the netwrok.

I really need to get this system working in the 30 day window or move on.

[ComcastAmira]

Hello @AlanF51XF, thanks for reaching out to our Forums! Although I'm happy about you taking advantage of xFi, I am very sorry to hear you are receiving errors when trying to access the website. I would be more than happy to assist you with this concern. Can you please send me a private message including the full name as it appears on the account and your full name if different? 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message

[AlanF51XF]

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@ComcastAmira wrote:

Hello @AlanF51XF, thanks for reaching out to our Forums! Although I'm happy about you taking advantage of xFi, I am very sorry to hear you are receiving errors when trying to access the website. I would be more than happy to assist you with this concern. Can you please send me a private message including the full name as it appears on the account and your full name if different? 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message

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Hi, ComcasMichael is working with me on XFI and my DVR. I can now access it on the new 4K DVR but still can't log in on my phone or desktop browser.

[ComcastAmira]

@AlanF51XF, thanks for letting me know and I am happy to hear you're being assisted with this by another agent. Please continue to work with ComcasMichael and I will go ahead and lock this thread.