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Wifi Channels not letting me change them

Dsmith082
Regular Visitor

Wifi Channels not letting me change them

Hello allI am unable to change my Wifi Channels...... any thoughts on how I can do this?

 

The admin tool is referring me to xFi and xFi does not have the feature listed.

Paraniod
Silver Problem Solver

Re: Wifi Channels not letting me change them

If you have pods, then xFi will choose the best settings automatically. Not sure you can change them manually.

 

https://www.xfinity.com/support/articles/xfi-pods-faqs#use

Dsmith082
Regular Visitor

Re: Wifi Channels not letting me change them

I have taken the pods off and still unable to change

Paraniod
Silver Problem Solver

Re: Wifi Channels not letting me change them

I'd try a quick 2 second press of the recessed reset button on the back of the gateway. Using a pen tip or similar. Give it plenty of time to come back up, see if that allows you to change the gateway settings.

Failing that try a factory reset, press and hold the reset button around 30 secs. You will lose any settings and have to set it up again.