Contributor
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33 Messages
Unable to login to app and pods offline
Title says it all. I have restarted modem and restarted several pods. My internet is working from the gateway, but all pods are offline. Have gone through all troubleshooting. Sporadically unable to login to Xfinity app, though internet itself seems good
legalassistmom
New Poster
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14 Messages
4 years ago
Same issue here
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rsdb97
Frequent Visitor
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15 Messages
4 years ago
Exactly the same situation here. They must have made a change to render the pods completely useless and that same change made even the diagnostics useless.
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CousinEddie_0
Contributor
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33 Messages
4 years ago
I just chatted with a very helpful tech support agent. He said there is a system issue affecting pods, mobile apps and xfi website login. He said it's being worked on by "Advanced Repair"
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seejoefish
New Poster
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2 Messages
4 years ago
Same issue in South Florida
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rsdb97
Frequent Visitor
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15 Messages
4 years ago
Yep,they just told me "it's a known issue" which made me feel better because if it's a lot of people maybe they'll fix it sooner.
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CabandThomas
New Poster
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1 Message
4 years ago
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daveri98
New Poster
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1 Message
4 years ago
Also in South Florida; also having the same issue. I also cannot log into my router at http://10.0.0.1 any more.
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thedebsters
Frequent Visitor
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8 Messages
4 years ago
Same for me in Suburban Philly. Hopefully they WILL resolve it quickly.
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newthink4
New Poster
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2 Messages
4 years ago
just for grins try "internet.xfinity.com" on a laptop. mine is hanging with the three blinking grey dots just like on the mobile app. tried two different browsers/laptops.
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rsdb97
Frequent Visitor
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15 Messages
4 years ago
Yes it's all the same overarching issue. They just have no idea what it is, and since it clearly impacts only some random people they're not exactly falling over themselves to fix it. If it's still a problem Saturday morning I'm taking the modem to Comcast and exchanging it.
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newthink4
New Poster
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2 Messages
4 years ago
In Denver. Same problem. Chat person says "modem is not capable to use XFINITY xFi". hard to believe since it worked last night and has for months. plus I have the latest modem. she is going to "synchronize my modem"
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rsdb97
Frequent Visitor
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15 Messages
4 years ago
It's clear from my interactions with them this morning that they don't know what the problem is, and they have no plan to resolve it.
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rsdb97
Frequent Visitor
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15 Messages
4 years ago
That's what they did for me this morning and it didn't work. I suspect they made a change that rendered some modems useless (old or some other reason) for the Pods and the endgame will be that we have to get new modems. At least in my case the modem/gateway works fine.
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thedebsters
Frequent Visitor
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8 Messages
4 years ago
That's ridiculous. We have the xFi Advanced Gateway and the pods worked just fine yesterday or two days ago.
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CousinEddie_0
Contributor
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33 Messages
4 years ago
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