Re: Remove old modem - Xfinity Help and Support Forums

ThophapHoang · ‎05-18-2020

I activated my new modem and it is working, but how do I remove my old modem that is still showing in my devices?

PLCMAN · ‎05-19-2020

I have the same issue. My account is reporting four modems and I need to remove three.

RobertWy · ‎05-20-2020

I've had some success with chat.

https://www.xfinity.com/support/?CMP=ILC_support_resi-help-and-support_au

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!

ComcastJosh · ‎05-23-2020

Hi, Please try this link!

https://www.xfinity.com/support/articles/manage-wifi-devices-my-account

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!