Same. When i called to ask about it I was told I would have to pay $70 for a technician to come to my house to check on it. Seriously!!! I didn’t ask for a new modem you told me I had to get one. They are horrible. Also, my speed went from 150-175 to 15-30 since changing the modem.
@EraStep , @Aronmalave223 have you been able to determine if the connected devices are some of your devices?
If you are sure they are not your devices, please send me a private message with a few of the device names (or MAC addresses) of the devices that are not yours and we can take a look.
You don’t need to pay $70 for a technician you just need to Setup Mac filtering, WiFi encryption (tkip/aes), and a WiFi network pass key. The three of those combined will keep neighbors and people passing by off your WiFi.
EraStep
New Poster
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2 Messages
6 years ago
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XfinityBrittany
Official Employee
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712 Messages
6 years ago
@EraStep , @Aronmalave223 have you been able to determine if the connected devices are some of your devices?
If you are sure they are not your devices, please send me a private message with a few of the device names (or MAC addresses) of the devices that are not yours and we can take a look.
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alienist
Contributor
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475 Messages
6 years ago
0