Re: Random people connected - Xfinity Help and Support Forums

Aronmalave223 · ‎12-09-2019

I just got my WiFi connected today and it shows that random electronics are connected to my WiFi

EraStep · ‎12-10-2019

Same. When i called to ask about it I was told I would have to pay $70 for a technician to come to my house to check on it. Seriously!!! I didn’t ask for a new modem you told me I had to get one. They are horrible. Also, my speed went from 150-175 to 15-30 since changing the modem.

RobertWy · ‎12-10-2019

I have 22 connected devices and 20 that aren't connected. I use this iPhone app to verify what I see in xFi matches the app:

https://techet.net/netanalyzer/

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ComcastBrittany · ‎12-12-2019

@EraStep , @Aronmalave223 have you been able to determine if the connected devices are some of your devices?

If you are sure they are not your devices, please send me a private message with a few of the device names (or MAC addresses) of the devices that are not yours and we can take a look.

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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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alienist · ‎12-20-2019

You don’t need to pay $70 for a technician you just need to Setup Mac filtering, WiFi encryption (tkip/aes), and a WiFi network pass key. The three of those combined will keep neighbors and people passing by off your WiFi.