Community Forum
Top

Random people connected

Aronmalave223
New Poster
‎12-09-2019 03:58 PM

Random people connected

I just got my WiFi connected today and it shows that random electronics are connected to my WiFi
0 Likes
EraStep
New Poster
‎12-10-2019 04:27 AM

Re: Random people connected

Same. When i called to ask about it I was told I would have to pay $70 for a technician to come to my house to check on it. Seriously!!! I didn’t ask for a new modem you told me I had to get one. They are horrible. Also, my speed went from 150-175 to 15-30 since changing the modem.
0 Likes
RobertWy
Silver Problem Solver
‎12-10-2019 08:03 AM

Re: Random people connected

I have 22 connected devices and 20 that aren't connected.  I use this iPhone app to verify what I see in xFi matches the app:

https://techet.net/netanalyzer/


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
0 Likes
ComcastBrittany
Official Employee
‎12-12-2019 11:55 AM

Re: Random people connected

@EraStep , @Aronmalave223  have you been able to determine if the connected devices are some of your devices?

If you are sure they are not your devices, please send me a private message with a few of the device names (or MAC addresses) of the devices that are not yours and we can take a look. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
alienist
Most Valued Poster
‎12-20-2019 03:43 AM

Re: Random people connected

You don’t need to pay $70 for a technician you just need to Setup Mac filtering, WiFi encryption (tkip/aes), and a WiFi network pass key. The three of those combined will keep neighbors and people passing by off your WiFi.
Visit Our Help Communities