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Preventing new devices from accessing network

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New Poster

Preventing new devices from accessing network

I have a 14 year old who is constantly circumventing your new parental controls by changing device ID or MAC address of the device so that it is not included in the profile established for him...  Now I have to constantly log into Xfi app to see if new devices are running and turn off accesses, which honeslty 5 minutes later he creates a new one. BEFORE anyone asks, NO he does not have access to acct emial or WiFi password. I have even changed the password on multiple occassions and he still accesses it. HELP!!!

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Expert

Re: Preventing new devices from accessing network


@Wilman4 wrote:

I have a 14 year old who is constantly circumventing your new parental controls by changing device ID or MAC address of the device so that it is not included in the profile established for him...  Now I have to constantly log into Xfi app to see if new devices are running and turn off accesses, which honeslty 5 minutes later he creates a new one. BEFORE anyone asks, NO he does not have access to acct emial or WiFi password. I have even changed the password on multiple occassions and he still accesses it. HELP!!!


  • Do you have xFi set up so you're alerted every time a new device connects?
  • Do you have X1 cable TV? You can access xFi over the set top boxes, disable it. 
  • Finally, have you tried either confiscating or locking down his personal devices? You're the adult and the parent and you're the one paying the bill. 

 


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New Poster

Re: Preventing new devices from accessing network

ok how do you do option your option 1? 

step by step please

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Official Employee

Re: Preventing new devices from accessing network

Hi, Wilman4. Thanks for posting! This link may help: https://comca.st/3kZtvjF. Let us know if you have any further questions, we're happy to help.


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Expert

Re: Preventing new devices from accessing network

7 month old dead thread now being closed.



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!