New customer, can’t enter xFi app

Cd624 · ‎09-02-2020

Every time I try to sign in it says “Access not Authorized”
“You signed in successfully, but you must be an xfinity user to enjoy this service.” ??????????? Can anyone help?

EconGabriel · ‎09-03-2020

I have exactly the same problem. I need help please

JSB45 · ‎09-04-2020

Same here, can't find help anywhere.

Jillfla · ‎09-06-2020

Same problem. Can't start my new service.

RobertWy · ‎09-07-2020

I've had good luck with the chat support.

https://www.xfinity.com/xfinityassistant

I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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Oliblack · ‎09-16-2020

people are here since the chat support isn't always helpful and were hoping someone who is a little more competent has the solution.

New customer, can’t enter xFi app

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