Community Forum

New customer, can’t enter xFi app

Cd624
New Poster

New customer, can’t enter xFi app

Every time I try to sign in it says “Access not Authorized”
“You signed in successfully, but you must be an xfinity user to enjoy this service.” ??????????? Can anyone help?
EconGabriel
New Poster

Re: New customer, can’t enter xFi app

I have exactly the same problem. I need help please
JSB45
New Poster

Re: New customer, can’t enter xFi app

Same here, can't find help anywhere.

Jillfla
New Poster

Re: New customer, can’t enter xFi app

Same problem.  Can't start my new service.

RobertWy
Silver Problem Solver

Re: New customer, can’t enter xFi app

I've had good luck with the chat support.

https://www.xfinity.com/xfinityassistant


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
Oliblack
New Poster

Re: New customer, can’t enter xFi app

people are here since the chat support isn't always helpful and were hoping someone who is a little more competent has the solution.