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My modem is online but app is saying that my modem is offline

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My modem is online but app is saying that my modem is offline

My modem is online but app is saying that my modem is offline
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Re: My modem is online but app is saying that my modem is offline

I have the same problem but get nowhere with the Xfinity customer service. All I got was a message to sift through through this forum to FIND an answer, ridiculous.
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Re: My modem is online but app is saying that my modem is offline

Same problem. My modem is online but app is saying that my modem is offline. Internet connection is good and everyone is online. Went through the activation process again and app still says “!Your Modem is Offline”