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Initial Xfi Setup/ APP NOT WORKING!

asb2507
Regular Visitor
‎09-06-2019 09:17 PM

Initial Xfi Setup/ APP NOT WORKING!

My XFinity Xfi app isn't working. Every time I try to use the app, I get an error message that says "Let's Try That Again. we had some trouble accessing your account. Please try again."Does anyone know what is causing this? My account is brand new. I just started got my Xfinity equipment  and need to get on the app so I can get my internet up and running. I have XFinity internet and flex. I have installed the app. I log in, then I get the error. I have uninstalled and installed the app on multiple apps. I have tried talking to some customer support and still no solution. I just simply want wifi. Please help!
-Andrew

 

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RobertWy
Silver Problem Solver
‎09-07-2019 08:23 AM

Re: Initial Xfi Setup/ APP NOT WORKING!

@asb2507 wrote:

My XFinity Xfi app isn't working. Every time I try to use the app, I get an error message that says "Let's Try That Again. we had some trouble accessing your account. Please try again."Does anyone know what is causing this? My account is brand new. I just started got my Xfinity equipment  and need to get on the app so I can get my internet up and running. I have XFinity internet and flex. I have installed the app. I log in, then I get the error. I have uninstalled and installed the app on multiple apps. I have tried talking to some customer support and still no solution. I just simply want wifi. Please help!
-Andrew

 

Are you able to reach it with a computer?

https://internet.xfinity.com/


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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asb2507
Regular Visitor
‎09-07-2019 11:34 AM

Re: Initial Xfi Setup/ APP NOT WORKING!

That link does not work for me. But thank you for replying.
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RobertWy
Silver Problem Solver
‎09-08-2019 09:02 AM

Re: Initial Xfi Setup/ APP NOT WORKING!

@asb2507 wrote:
That link does not work for me. But thank you for replying.

Try logging into your account on the web and select the icon for xFi.


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
Was your question answered? Mark the post as best answer!
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asb2507
Regular Visitor
‎09-08-2019 10:23 AM

Re: Initial Xfi Setup/ APP NOT WORKING!

If I go online to the website, and try to do it there, I click it and I get “ XFINITY XFI: We're Having Some Trouble. Please try again. If the problem persists, check back later.”

Getting very frustrated
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Comcast_Support
Official Employee
‎09-08-2019 11:51 PM

Re: Initial Xfi Setup/ APP NOT WORKING!

Hi @asb2507, 

We appreciate you posting to the Xfinity Forums to bring this to our attention.  The error you are receiving is due to a recent investigation we've opened. I'd like to create a ticket to link your account to this investigation. Can you please send a private message including the full name as it appears on the account and your full name if different. To send a Private Message, please click "Comcast_Support” and click “send a message".


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Comcast_Support
Official Employee
‎09-19-2019 06:41 PM

Re: Initial Xfi Setup/ APP NOT WORKING!

Hello, we haven't heard from you but please dont hesitate to reach back out if you still need assistance.

 

Thank you 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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