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Downtime kills Wifi to Windows 10 devices completely. NEED HELP!

PeteKnuckles
New Poster

Downtime kills Wifi to Windows 10 devices completely. NEED HELP!

We recently upgraded our speed and got a new modem (the tall white one). I have our Windows 10 PC's set up to kill the Wifi to them after 11PM. All the settings seemed to switch over fine with the new modem. The problem started with I paused the WiFi to my son's Xbox. After that none of our Windows devices were getting Wifi. All other devices were working fine, just not Windows device. I even swapped out to a new modem. Same problem. 

 

After calling comcast (not hlep) ,  I figured out it was the Xfinity app blocking the wifi to the devices. If I forgot the device in the app and reconnected it it would connect fine (mostly, my PC sill has some pages that pop up and says the Wifi is paused). However as soon as I try to set up downtime on a device it completley stops the Wifi to that device. I've tried setting them up again several times with same affect. 

 

I need this downtime to work for my kids! Its such useful tool! Is there a way to completely re-set settings and start over fresh? Or some other fix?

 

I've tried: new modem, factory reset and set up as new modem (It still remebered the devices and their nicknames), charging the network name and password, forgetting device and changing names. The problem persits. Any help would be appreciated.

Monoxboogy
New Poster

Re: Downtime kills Wifi to Windows 10 devices completely. NEED HELP!

I am also having the same issue. I had to unassign the xboxes from the profiles that are set up for downtime in order for them to work. My sons Nintendo switch also had the same issue. Testing with my sons switch, I found that once I removed it from his profile, it started working. As soon as I put it back onto his profile, it stopped working. Hopefully something can be done to remedy this issue. I also just upgraded from the XB6 to the XB7 gateway.

ComcastMichael
Official Employee

Re: Downtime kills Wifi to Windows 10 devices completely. NEED HELP!

Hello all! Thanks for reaching out to us on forums. We certainly understand the importance of this feature has when trying to monitor the internet, especially if you have kids! We are currently looking into this issue and hope to have an update here soon. I apologize for the inconvenience. If you need any further assistance, please feel free to send me a PM with your first and last name.

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


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Nkonner
New Poster

Re: Downtime kills Wifi to Windows 10 devices completely. NEED HELP!

This was happening to me too on the devices I had set up for downtime. After doing some problem solving, I’ve discovered that the time zone must have been changed in the app so that the times I’ve set up for downtime on my kids devices is occurring 8 hours before it’s scheduled. I have things set up to shut off at 9:00 pm PST but they are shutting off at 1 pm PST. Everything seems to be moved up by 8 hrs. When I tested this out by adjusting the downtime and start time by 8 hrs it works. Very annoying that I need to make this adjustment. Hopefully the developers will fix this glitch in the app very soon!