Hello, I will be more than happy to help you! Please send me your Xfinity account number and full name inside a private message. All you have to do is click on my name to send me a private message.
Hi there. I wanted to follow up on this and let you all know that we may need to open a request for you, if the issue with pausing devices is still continuing. Please let me know if you would like assistance with that!
I'm having this same issue. The problem is when I pause the device, it still shows activity on the device. This has been happening for weeks and weeks and weeks.
When will there be a solution to this?
If the device is pause, it SHOULD BE PAUSED.
If it is paused then the device should not have access to the internet.
If this is not the right place to address these concerns then let us know where we need to send these concerns. It is not fair that we post here and there is no official response or solution.
It appears since the recent update, there is an issue with the auto-pause feature in the app. (time limit met or bedtime reached). A manual unpause then pause helped with some but not all devices. In my case, it's cell phones that appear to ignore the pause feature altogether, even tested it out on my own phone and I had a connection just fine. I really loved how the app uses to function before, now I have to be the bad guy and take the phone away altogether. No, Comcast I'm not asking you to parent my children for me, but the feature was really great, and can it please be looked into?