Data Usage Details

I was dissapointed to find that the mobile app has no additional detail about data usage that can't be found on the website. The information is completely insufficient for actually trying to figure out where and when excessive data is being used. All it tells you is the amount used to date - nothing is said about what type of data or when in the usasge period the data was used.

I find this inexcusable for a plan that is charged for by the amount of data one uses. I think Xfinity needs to step it up in this area.

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Responses

UnknownAnon

New Poster

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1 Message

4 years ago

Spoiler

I'm looking for the exact same answers. I want to know which devices are driving up my data usage.

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bergiehergie

New Poster

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3 Messages

4 years ago

Has anyone had luck with this? I saw a doubling of data usage last month, but no detail to understand what days, devices, or downloads drove the usage. I never cared before, but with the rollout of a data cap, it is unacceptable to not be able to produce those details so consumers can take action.

1

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CCAmir

Gold Problem Solver

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7.2K Messages

Hello all, you can easily view how much data you’ve used and your data usage history in My Account online or via the app.

For more information about our data usage plans, see FAQs About Our Data Usage Plan.

If you have an Xfinity gateway in your home then you can see each device and the usage by logging into your Xfi-app.

I no longer work for Comcast.

4 years ago

0

Xfinity App

elbarco

Data Usage Details

UnknownAnon

bergiehergie

CCAmir

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