New Poster
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11 Messages
Advanced Security - Protected Browsing - NON FUNCTIONAL
i've recently received a new router (model #TG1682G) and it is now blocking me from sites i've been able to goto before with no issues whatsover.
when the browser (doesn't matter which one i use) asks if i want to proceed, i get this page
so, then i follow the instructions:
a) there's no such thing as "Protected Browsing" as an option (via app or computer)
b) when i do select what i believe is the 'new' protected browsing: "Advanced Security", i disable it and nothing changes other than the little switch to show me i've disabled it.
same results via any browser. i've restarted the computer, waited plenty of minutes for it to kick in, cleared my history, cache, etc...NOTHING.
can i please have specific instructions on how to disable this feature from an xFinity expert on here? if you only knew the amount of my life i've consumed just getting this router in the first place, i simply do not want to invest the time to speak to someone who barely understands me on the phone.
their instructions on the page pictured above simply do not work unless i have that as an option, which is clearly not there.
thank you!!
Accepted Solution
jweaver0312
Expert
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2.1K Messages
5 years ago
Follow these steps on the xFi Mobile app:
Tap More
Tap Ask the Xfinity Assistant
Tap More xFi Topics when it shows up
Tap Network when it shows up
Tap Protected Browsing
Then you can switch it off. If it is already off, switch it on, wait 5 minutes, and switch it back off.
Or if you signed into xFi on a web browser go to the following:
https://internet.xfinity.com/network/protected-browsing
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BruceW
Gold Problem Solver
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26.5K Messages
5 years ago
Both of the Pasteboard links display "Image not found".
Does https://www.xfinity.com/support/articles/xfinity-xfi-faqs#protect help? "Advanced Security" and "Protected Browsing" are both described on that page.
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td75
New Poster
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11 Messages
5 years ago
well that's wack. the only reason i used that site is cuz when i uploaded the images here, after selecting preview, they disappeared.
let's see if they work if put em in this reply.
** it's fixed now ONLY thanks to the instructions found on this thread **
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td75
New Poster
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11 Messages
5 years ago
thank you very much for your prompt reply!! this looks promising because i can actually see a switch for Protected Browsing.
will know in 5 minutes, but i'm sure it will work because your instructions were the only ones that actually matched what i should see.
very much appreciated! ty!!
** UPDATE: FIXED!! **
jweaver0312 saved the day! thank you sir!!
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user_2df71c
Visitor
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2 Messages
4 years ago
Xfi gateway has this feature stuffed in a different spot
Go to https://internet.xfinity.com/more/my-services
Turn Xfi advanced security off.
Funny because I had advanced security turned off on the connect page, but apparently that is a different advanced security you need to turn off.
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EG
Expert
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111.5K Messages
4 years ago
Re-closing this 16-month-old dead thread that was improperly re-opened by the new forum software / platform. A known issue that is being worked on.
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