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xfinity streaming problem

Frequent Visitor

xfinity streaming problem

Suddenly got TVAPP-00281 error on my Samsugn 

Official Employee

Re: xfinity streaming problem

Hi KaptKen, thank you for reaching out.  What kind of Samsung device are you using when showing this error?  

 

Thank you 


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Frequent Visitor

Re: xfinity streaming problem

Hi ComcastPhil thanx for the reply.

Samsung UN55NU7100FXZA and I think the "smart" is Chrome Cast. The error is on a local broadcast channel I watch all the time. When diagnosing I saw the same error on other channels but I did not note them. The error did not start until 2-3 weeks ago and until then everything was fine.

As a side note I have a couple of Ruko Express and they work fine, no errors and stream the channel in question. Thanx

Official Employee

Re: xfinity streaming problem

KaptKen wrote: 

Hi ComcastPhil thanx for the reply.

Samsung UN55NU7100FXZA and I think the "smart" is Chrome Cast. The error is on a local broadcast channel I watch all the time. When diagnosing I saw the same error on other channels but I did not note them. The error did not start until 2-3 weeks ago and until then everything was fine.

As a side note I have a couple of Ruko Express and they work fine, no errors and stream the channel in question. Thanx

 

It sounds like you may need a firmware update, but first have you tried removing the app from your equipment and adding it back? If not please do so now, this will guarantee that you have the latest version on the app installed and can clear up any errors. 


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Frequent Visitor

Re: xfinity streaming problem

I have completly deleted the app and reinstalled...no change

Official Employee

Re: xfinity streaming problem

KaptKen wrote: I have completly deleted the app and reinstalled...no change

 

OK, thank you for confirming. One last thing before we dive into your account on my end. Can you please make sure you have the latest software update installed on your device? 


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Frequent Visitor

Re: xfinity streaming problem

OK but which SW, Xfinity Streaming (even tho I just installed it from scratched) or Samsung "smart"?

Frequent Visitor

Re: xfinity streaming problem

ok ALL software up to date. ALL TV routers, gateways and modems have been rebooted  Still no resolution

Official Employee

Re: xfinity streaming problem

KaptKen wroteK but which SW, Xfinity Streaming (even tho I just installed it from scratched) or Samsung "smart"?

 

Are you asking what's the latest version that we have for the Xfinity Stream app? 


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New Poster

Re: xfinity streaming problem

I too have the identical problem.

with three late model Samsung TVs, each has the same issue of not streaming select channels (I.e. 805, or 806).   But other basic channels like 804 stream as well as other channels in the package.

 

while at home, I can stream 100% of channels in my package on an iPhone and iPad.  Therefore, the issue is limited to the Beta stream app.

 

For one tv, I get Error TVAPP-00281.  For another tv, it is Error TVAPP-00148.

 

since June 1, I have put 7 calls spanning 4 hours of talk time and each time the ticket quietly gets closed out without a call to me.  When receiving calls, tickets get closed out with a reason code that “customer not available”.  There is a clear software issue. 

 

Has as anyone had success getting a ticket placed with resolution?

 

Funny as it sounds, I had a tech on the phone suggest sending a refresh to the box!  I suggested that with the streaming technology that is like suggesting an oil change on an electric car...  I can’t get to people that can take action and hope someone can share how based on  having better success than me.

 

 

 

Official Employee

Re: xfinity streaming problem

Hello Tag026. Welcome to the Xfinity Forums and thank you for creating your first post. I can assist with your Xfinity Stream errors you are receiving on our Beta app. Please reach out to me via private message and include your full name so I can assist you. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.
 


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Regular Visitor

Re: xfinity streaming problem

There are many who are having this same issue. Can you please put the proposed fix here instead of taking the issue offline?

Frequent Visitor

Re: xfinity streaming problem

Have you resolve the streaming issue that I, and other customers, are having? If you review my, and others, threads you will see the issue, but to reiterate:

I have Samsung UN55NU7100FXZA  smart TV. It was working fine until 3-4 weeks ago then suddenly I could not get a specfic channel (a local broadcast) I watch all the time as well as a number of other channels (which I don't remember the specifics) The error displays as TVAPP-00281. All the cable channels, DVR, as well as Netflix and Prime work.  I also have a couple of Ruko Express units that work fine.  The Samsung software has been updated. Xfinity Beta Streaming App has been completly removed and reinstalled. All gateways and routers have been rebooted. Nothing has changed. As you see in the threads I have a couple of back and forths in the forum, but all corespondence stopped days ago.

Official Employee

Re: xfinity streaming problem

Thanks for the explanation, KaptKen. I can assist in getting an Advanced Repair ticket opened for you so our team can look into this for you. Please send me a private message and include your full name so I can assist you. You can click my name (ComcastJoeTru) to view my profile and send me a private message. Click "Send a private message" and private message me.
 


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Regular Visitor

Re: xfinity streaming problem

Here is the response that I received from the Comcast tech:

 

"We apologize for the issues you are experiencing while our app is in Beta. The Xfinity Stream app is currently offered in a "beta" version that does not include the full set of features and functionality included in the Xfinity Stream app for mobile devices and web portal. Future releases of the app will include additional features and functionality, as well as improved stability and optimization. When using the "beta" app, you will not be charged an "additional outlet" service charge. Pricing may change in the future."

 

Looks to me like they are not interested in providing a fix since it is "beta" version of the app. No timing on when for the Future release of the app.

 

Not sure why I was reminded that I am not charged for the additional outlet and told that pricing may change, what does this have to do with the APP Error???  I take this as they are telling me that I can't expect quality if I am not paying for the outlet.

 

The posters clearly state the error code which is displayed on the TV, this should be enough for the App team to provide a fix. That is what the codes are for.

New Poster

Re: xfinity streaming problem

I'm having exactly the same problem except its channel 847 that won't load and it's the Phillies channel!
New Poster

Re: xfinity streaming problem

channell 847 for me also. philly sports

called comcast 20 times....... not one person could help with xfinty streaming app.....have another set that uses a roku can get phillies on that tv. channell 847...may get hulu to watch eagles if they dont fix app

 

New Poster

Re: xfinity streaming problem

this channell went pixulated beginning june   need to speak with a softwear designer from comcast...it's the xfinity app that was designed for Samsung

 

Official Employee

Re: xfinity streaming problem

Hello, abros! We appreciate you are bringing it to our attention. While we would love to get you connected with our software engineer, we don't have that ability. However, we will be sure to pass this information along. Thank you again for reporting it!


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New Poster

Re: xfinity streaming problem

when will this be fixed been pixulated for a month will not miss any more games will cancel tv from comcast. <Edited>

 

Official Employee

Re: xfinity streaming problem

@abros - The Xfinity Stream app is still in Beta status. If you would like - I can submit a ticket to the Advanced Tech Support and they will contact you directly. In order to do that, I need to get your first and last name. Click on my name ComcastElla, then click Send a message.


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Frequent Visitor

Re: xfinity streaming problem

I gave my info for a call back over a month ago. If the phone don't ring its Comcast