Community Forum

xFinity Stream

Highlighted
New Poster

xFinity Stream

I'm trying to watch NCAA via xfinity stream on my phone, I get an error message that says 'Connect to  in-home WiFi to watch. 

 

I've no idea what that means. I have a mesh WiFi router and access points connected to a switch which is connected to the cable modem. I am connected to my home WiFi.

 

What do I need to do to be able to watch?

Highlighted
Expert

Re: xFinity Stream


@WillSwigart wrote:

I'm trying to watch NCAA via xfinity stream on my phone, I get an error message that says 'Connect to  in-home WiFi to watch. 

 

I've no idea what that means. I have a mesh WiFi router and access points connected to a switch which is connected to the cable modem. I am connected to my home WiFi.

 

What do I need to do to be able to watch?


check your router's HFC MAC address and compare it to the 'serial number' shown on the my account app internet tab, after you select the modem/equipment. do they match exactly?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Official Employee

Re: xFinity Stream

Hi WillSwigart. Thank you for visiting and posting on our Forum. I can help further troubleshoot your Xfinity Stream WiFi error. Aside from Rustybens suggestion of checking the MAC addresses, have you tried to reboot your modem and power cycle the switch and router, and retest? Please try if you haven't and I would be happy to assist. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Official Employee

Re: xFinity Stream

Hi WillSwigart. Since we didn't see a response from you, this thread has been locked. Please don't hesitate to send me a private message if you continue to need help with this issue, or create a new post if you need assistance with anything else. Thank you.
 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!