Community Forum

program freezes

Highlighted
New Poster

program freezes

yesterday while watching a movie the screen froze now today 3/4 of the way through a game the same freeze. what's wrong?

Highlighted
Expert

Re: program freezes


@pjco144 wrote:

yesterday while watching a movie the screen froze now today 3/4 of the way through a game the same freeze. what's wrong?


was this live or on-demand or a recording? what operating system does the computer use? what browser? any other apps running on the computer? rebooted the computer? when it happens, use a smart phone/tablet and same channel. does it stop there too? is the computer connected to the internet via wifi or ethernet?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!