Community Forum

Xfinity stream on Roku 2 - channel guide shows, but all selections are black

Frequent Visitor

Xfinity stream on Roku 2 - channel guide shows, but all selections are black

We've been using stream for ages with no issues.

Selected xfinity app on the roku screen, it takes longer than usual to load but the channel grid finally comes up.

Our 'favorite channels' are saved, but when we select one, and click 'watch', the screen is black.

This is happening for all channels.

I have rebooted the Roku, checked to make sure its software is up to date, signed out of the app/reauthorized and signed back in.

Other apps on the Roku are working fine.

If there is a way to update the Xfinity stream app on the Roku, I can't find it.

The wifi is working just fine.

We hardly ever watch TV but tonight we really wanted to watch a baseball game, and it's not working!

 

Edited to add that I can't stream on my desktop either. The channel guide comes up just fine, but it just loads and loads, says "we've run into a problem while attempting to stream", and then finally says "this video cannot be played" and "Error TVAPP-00206",

Expert

Re: Xfinity stream on Roku 2 - channel guide shows, but all selections are black


@kayla__pr wrote:

We've been using stream for ages with no issues.

Selected xfinity app on the roku screen, it takes longer than usual to load but the channel grid finally comes up.

Our 'favorite channels' are saved, but when we select one, and click 'watch', the screen is black.

This is happening for all channels.

I have rebooted the Roku, checked to make sure its software is up to date, signed out of the app/reauthorized and signed back in.

Other apps on the Roku are working fine.

If there is a way to update the Xfinity stream app on the Roku, I can't find it.

The wifi is working just fine.

We hardly ever watch TV but tonight we really wanted to watch a baseball game, and it's not working!

 

Edited to add that I can't stream on my desktop either. The channel guide comes up just fine, but it just loads and loads, says "we've run into a problem while attempting to stream", and then finally says "this video cannot be played" and "Error TVAPP-00206",


are you at home connected to your own home wifi (not on any VPN)? what happens if you use a smart phone/tablet at the same location?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee Digital Care

Re: Xfinity stream on Roku 2 - channel guide shows, but all selections are black

Hi @kayla__pr

 

Thank you for posting to the Xfinity Forums. I can do some troubleshooting on the back end of your account to get this resolved.  Can you please send a private message including the full name as it appears on the account and your full name if different?

 

To send a Private Message, please click "Comcast_Support” and click “send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!