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Xfinity stream has stopped working on Samsung Smart TV

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New Poster

Xfinity stream has stopped working on Samsung Smart TV

Xfinity stream has been working fine for months then today it just quit. I uninstalled the app and reinstalled the app and I’ll I get is the xfinity stream loading screen. It’s stuck there and will not progress. I’m not sure what else to try.
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New Poster

Re: Xfinity stream stopes working on Samsung Smart TV

Same. A simple streaming app shouldn't be this difficult. There are numerous streaming apps out there that haven't had half the issues this one has.
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New Poster

Re: Xfinity stream stopes working on Samsung Smart TV

Streaming stopped on my Samsung yesterday. Call to Comcast produced no results, the CS rep transferred me to Samsung!  I don't like paying for something I'm not getting.

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Official Employee

Re: Xfinity stream stopes working on Samsung Smart TV

Hi cmsaad,
There was a temporary issue reaching one of the services required for app navigation and to watch content, which has since been cleared up.  If you relaunch the application you should now be good to go.  Sorry for the interruption, and happy streaming!

 

Regards,
Evan


I am an Official Comcast Employee.
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New Poster

Re: Xfinity stream stopes working on Samsung Smart TV

It would be nice if the people we speak to at customer service would be made aware of that so we are not sitting here trying all different things none of which will work!
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New Poster

Re: Xfinity stream stopes working on Samsung Smart TV

It’s still not working. I supposedly have An open ticket with Comcast. Now it will allow me to authorize and gives the code but once I enter the code it comes back with a try again error and code tvapp-00100