Xfinity stream beta

I just recently got a subscription to xfinity. I brought two roku streaming stick + since my subscription give me the options of not having the xfinity equipment. After installing the xfinity stream beta on my roku streaming stick +. I get messages saying” unfortunately we cannot support high-speed data customer without a video subscription”. I have the video subscription(premium package). Even the technician that came by couldn’t help me. I’m lost and wondering what to do next

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Rustyben

Expert

•

24.6K Messages

5 years ago

@Spliffstar21 wrote:
I just recently got a subscription to xfinity. I brought two roku streaming stick + since my subscription give me the options of not having the xfinity equipment. After installing the xfinity stream beta on my roku streaming stick +. I get messages saying” unfortunately we cannot support high-speed data customer without a video subscription”. I have the video subscription(premium package). Even the technician that came by couldn’t help me. I’m lost and wondering what to do next

on a smart device run the Xfinity my account app. sign in, and go to the internet tab. touch the active gateway/modem and compare the shown serial number to the label on your installed gateway. is the HFC Mac address exactly the same?

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Xfinity Stream Website

Spliffstar21

Xfinity stream beta

Rustyben

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