Community Forum
@Spliffstar21 wrote:
I just recently got a subscription to xfinity. I brought two roku streaming stick + since my subscription give me the options of not having the xfinity equipment. After installing the xfinity stream beta on my roku streaming stick +. I get messages saying” unfortunately we cannot support high-speed data customer without a video subscription”. I have the video subscription(premium package). Even the technician that came by couldn’t help me. I’m lost and wondering what to do next
on a smart device run the Xfinity my account app. sign in, and go to the internet tab. touch the active gateway/modem and compare the shown serial number to the label on your installed gateway. is the HFC Mac address exactly the same?
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
