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Xfinity stream app says "subscription required"

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New Poster

Xfinity stream app says "subscription required"

Hello, I am an Xfinity cable customer and I am having a problem with the Xfinity streaming app (and web site) saying that a "subscription is required" to watch some shows.  The problem is occurring inconsistently.  I took a screen shot of the same show on E that says "available through subscription" and 2 hours later the same show works fine.  This has been happening for several weeks.  

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Silver Problem Solver

Re: Xfinity stream app says "subscription required"


@rick345 wrote:

Hello, I am an Xfinity cable customer and I am having a problem with the Xfinity streaming app (and web site) saying that a "subscription is required" to watch some shows.  The problem is occurring inconsistently.  I took a screen shot of the same show on E that says "available through subscription" and 2 hours later the same show works fine.  This has been happening for several weeks.  


Call 800-Comcast and select billing. ask the agent to check that your username you are logging in with is connected to your current account/address only and has the right permissions.


I am not a Comcast Employee.
I am just a customer, volunteering my time to help other customers here in the Forums.
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New Poster

Re: Xfinity stream app says "subscription required"

Thanks for your suggestion.  

I contacted the billing department and they verified that the address is correct and that my account inlcudes the channels that are giving me the error message.

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Official Employee

Re: Xfinity stream app says "subscription required"

Hello, rick345. Welcome to the Xfinity Forums!

I would like to take a closer look into this issue for you so you can consistently access your on demand content again. Please send me a private message with your first and last name so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Xfinity stream app says "subscription required"

 rick345, as I have not heard back from you in some time, I have closed this thread to further comments. I hope you were able to get past the subscription error you were receiving, but if you still need assistance, please feel free to start a new thread.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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