Community Forum

Xfinity beta app on Roku :subscribe to channels

Highlighted
Regular Visitor

Xfinity beta app on Roku :subscribe to channels

I’ve installed app and uninstalled app, rebooted Roku and I cannot watch any channels live or streaming. The only options any channel I try to watch says subscribe, record or series info. 

Highlighted
Bronze Problem Solver

Re: Xfinity beta app on Roku :subscribe to channels

Kellone, thanks for reaching out here! I would be happy to help with the stream issues you're running into. Is this same thing happening on other devices or just the Roku? 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Regular Visitor

Re: Xfinity beta app on Roku :subscribe to channels

No also happening on iPad. I’ve restarted modem and still not working, tells me I need a subscription.

Highlighted
Official Employee

Re: Xfinity beta app on Roku :subscribe to channels

Frustrating! Please send me a private message with your name so I can take a look at your account and subscription on this end and we can go from there. 

 

To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Highlighted
Official Employee

Re: Xfinity beta app on Roku :subscribe to channels

Hi, Kellone. Thanks for your time and for working with me in PM. Very glad I was able to help you fix the issue. Have a good one, take care. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!