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Xfinity beta app not working on my tv's

New Poster

Xfinity beta app not working on my tv's

My Xfinity Beta app isn't working on my 65" Samsung TVs. I've done all trouble shooting and still nothing. Help, please.
New Poster

Re: Xfinity beta app not working on my tv's

I second this, just as of this week it stopped working on my Samsung tv. Used it fine for a long while now it’s just a black screen.

Other apps work no problem, tried uninstalling and reinstalling, just a black screen.
New Poster

Re: Xfinity beta app not working on my tv's

I'm having the exact same issue with my samsung smart TV. Just getting a black screen. no error message, nothing happens if I wait forever: just a black screen. I called xfinity technical support and they told me it was a known issue and that they were working on fixing it...

New Poster

Re: Xfinity beta app not working on my tv's

I spent a lot of time on the phone with Comcast/Xfinity today. Initially I was told they do not stream to Samsung TV's. I said NO! I've been doing it for months. Eventually a second level support person advised me that she emailed their "engineers" and they report this is a known problem and they are "working on it" with no known time to be fixed.

 

They claim and I can attest that streaming to Roku devices still works, but they are having an issue with Samsung devices.

 

I presume a lot of people bought Samsung TV's because Xfinity only streams to Samsung and Roku to my knowledge. How can they disenfranchise all the Samsung owners?

New Poster

Re: Xfinity beta app not working on my tv's

Thanks for the info!

New Poster

Re: Xfinity beta app not working on my tv's

It is a small consolation versus the inconvenience, but they will credit your account for the missing service.

 

Alternatively you could drop Xfinity streaming and switch to another streaming service. In our area Youtube offers almost identical programming plus free DVR service. Maybe if enough people did this they'd have more incentive to fix the problem?

 

It is hard to believe a "technology company" can't repair something that once was working.

New Poster

Re: Xfinity beta app not working on my tv's

You can now stream to Samsung TV's.

 

I called around 3:30EDST for an update and was directed to my TV where a refresh code was waiting for me. After inputting a second and refreshed code, we were back to streaming.

 

The operator initially told me they only streamed to Sony and LG TV's. I told her I doubted that they had disenfranchised Samsung owners. My understanding was initially they only supported Samsung smart TV's. She seemed confused about the situation and promised to look into it in order to better inform customers.

Official Employee

Re: Xfinity beta app not working on my tv's

Hello all, thanks for reaching out to our Forums! I'm sorry to hear about this black screen you all are receiving when trying to access the Xfinity Beta app. I am happy to see it has been resolved for some and if you are still experiencing this on your end, please send me a Private Message. Please include your name as it appears on the account in the PM. The Xfinity Beta app is available for Roku devices and Samsung Smart TVs. 

 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message".


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New Poster

Re: Xfinity beta app not working on my tv's

I’m having the exact same issue on my phone and Roku TV (TCL), just started happening. Been on the phone with Comcast phone support and they have no idea how to help. Please help!
Official Employee

Re: Xfinity beta app not working on my tv's

@Dezzy14, thanks for reaching out to us and I'm sorry to hear that you are experiencing this same issue. I am glad to assist you with this as well! I have responded to your private message if you could please get back to me at your earliest convenience. 


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New Poster

Re: Xfinity beta app not working on my tv's

The issue has been resolved although it took three days.

 

Comcast employees don't seem to be well briefed on streaming and who your partners are. I was told twice that you did not stream to Samsung TV's which I knew was not true as I had been doing it for many months.

Official Employee

Re: Xfinity beta app not working on my tv's

@emgeebee, thanks for reaching back out and providing us with this feedback, I truly appreciate it! We apologize for any inconvenience or frustration this may have caused and we thank you for your patience. I will be sure to get your feedback passed along to leadership about the miscommunication you received. Please let me know if you have any further questions, or if I can be of any other assistance, we are here to help. We appreciate you choosing Comcast as your provider. 


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Official Employee

Re: Xfinity beta app not working on my tv's

Hello all, I either never received a private message from you or heard back from you on here, so I will be locking this thread. Please be sure to send me a private message if you still need assistance with this TV beta app concern. Please create a new Public post for any new issues or concerns, we're here to help. Thanks and we appreciate you all being the best part of Comcast. 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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