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Xfinity, TiVo, & Streaming Apps

Regular Visitor

Xfinity, TiVo, & Streaming Apps

Swapped out our Xfinity boxes yesteray for TiVo Bolt and a few minis. Live TV works fine. Xfinity on Demand isn't working but they told me that takes up to 72 hours, so still two more days, then it's an issue. Anyway, as of Wednesday 2/6/19 all our Apple TVs and iPads had multiple streaming apps set up with no issues (HGTV, HBO GO, ABC, etc). Now, all of a sudden on 2/8/19, every single one of them is requiring activation again, and upon trying, every single one of them says they aren't included in our $230/month plan that includes them. What gives? Am I to understand that I have to use only the Xfinity Stream App now?

Official Employee

Re: Xfinity, TiVo, & Streaming Apps

Hello @rka2016, thanks for reaching out and I'm sorry to hear about these On Demand troubles. I can absolutely further look into this On Demand concern for you! Can you please send me a Private Message including the full name as it appears on the account and your full name if different?

 

To send me a Private Message, please click my name “ComcastAmira” and click “send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Official Employee

Re: Xfinity, TiVo, & Streaming Apps

@rka2016, I have not received a private message or heard back from you, therefore I will be locking this thread. Please send me a private message if you still need assistance with this Streaming concern. Please create a new Public post, if you need assistance with any new issues or concerns. Thank you and we appreciate you being a Comcast customer!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!