Community Forum

Xfinity Stream on Roku Stick - "cannot support high speed... without video subscription" ?

Regular Visitor

Xfinity Stream on Roku Stick - "cannot support high speed... without video subscription" ?

Hello

 

I have residential Comcast TV, and business class Comcast internet (From my work.)

 

I'm trying to stream via a Roku stick using the Xfinity Stream app and receive the error message in the subject line.  "Unfortunately, we cannot support high speed data customers without a video subscription."

 

However, I do have a video subscription, and attemted to authorize using xfinity website which has my TV service on it. The Business class internet is irrelevant and does not even show up on comcast's normal site (I have to go to some off-brand site 'comcastpaymentcenter.com' for it, so it should not be showing up here.)

 

Anyone have ideas on how to prove to the app that I am indeed a comcast residential video subscriber?

 

Thanks!

Regular Visitor

Re: Xfinity Stream on Roku Stick - "cannot support high speed... without video subscription&quo

Anyone have luck solving this? I know there was another thread for this issue but it was closed, but within that thread people were addressed and helped out.. If there's a solution, I need it, because my bedroom TV as of now has... no TV! (It must stream for my use case)

 

Please let me know if anyone is able to sort my account!

Official Employee

Re: Xfinity Stream on Roku Stick - "cannot support high speed... without video subscription" ?

jameshost, thanks for posting. Were you able to use the app on a Roku before? Which username are you using to sign into the app? The business or residential log in info? To use the Roku beta Stream app, you must be both a TV and Internet customer and both lines of business have to exist in the same login. 

 

Ken


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!