Community Forum

Xfinity Stream not working on browsers Chrome or Edge in new Surface 6 Pro computer

Regular Visitor

Xfinity Stream not working on browsers Chrome or Edge in new Surface 6 Pro computer

Last month I got a new MS Surface Pro 6 and I have been unable to stream on the computer. Both browsers only show TV Go channels and no DVR recordings. When I click on a TV Go station like CNN it says I need a subscription and I get the same error message for either browser (Error TVAPP-00203).

 

Called support and they said that this is a known issue but had no time when it might be resolved. Anyone else have this problem? Any potential solutions?

 

 

Expert

Re: Xfinity Stream not working on browsers Chrome or Edge in new Surface 6 Pro computer


@ricnewman wrote:

Last month I got a new MS Surface Pro 6 and I have been unable to stream on the computer. Both browsers only show TV Go channels and no DVR recordings. When I click on a TV Go station like CNN it says I need a subscription and I get the same error message for either browser (Error TVAPP-00203).

 

Called support and they said that this is a known issue but had no time when it might be resolved. Anyone else have this problem? Any potential solutions?


did you try edge and chrome browser (have to enable flash always for the xfinity stream site)? does an apple or android device work properly?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: Xfinity Stream not working on browsers Chrome or Edge in new Surface 6 Pro computer

As stated in the title of this Thread, neither Chrome nor Edge works. Flash is enabled. No issues using Stream on my iPhone with the app or within Chrome. The problem is the using Stream with a browser on the new Surface Pro 6.

Official Employee

Re: Xfinity Stream not working on browsers Chrome or Edge in new Surface 6 Pro computer

Hello ricnewman. Thanks for reaching out to us on the forums. I apologize to hear this isn't working on the new surface pro. I would like to look into this and see what's going on. Can you please send me a PM with your first and last name so I may further assist you?

 

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: Xfinity Stream not working on browsers Chrome or Edge in new Surface 6 Pro computer

Thanks Michael for the offer to help but I was speaking with the Advanced Team at Comcast and luckily the person I talked with understood the problem and was able to correct it!

 

For others that find their way to this thread, Comcast told me that the fix was for Comcast to "remove the managed rule for the user name" and then have me sign back in. It worked.

 

The frustrating aspect of this was that previous Comcast help folks kept thinking that I was part of the outage that impacted Xfinity streaming for many customers across the country. That was not the case.

 

Hope this helps someone else if they get into this situation!

Expert

Re: Xfinity Stream not working on browsers Chrome or Edge in new Surface 6 Pro computer


@ricnewman wrote:

Thanks Michael for the offer to help but I was speaking with the Advanced Team at Comcast and luckily the person I talked with understood the problem and was able to correct it!

 

For others that find their way to this thread, Comcast told me that the fix was for Comcast to "remove the managed rule for the user name" and then have me sign back in. It worked.

 

The frustrating aspect of this was that previous Comcast help folks kept thinking that I was part of the outage that impacted Xfinity streaming for many customers across the country. That was not the case.

 

Hope this helps someone else if they get into this situation!


that appears to mean that the username that was being used did not have full access and was restricted from access to streaming apps?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: Xfinity Stream not working on browsers Chrome or Edge in new Surface 6 Pro computer

It was the correct username. There was just a setting at Comcast that needed to be changed. They did not explain how or why this occurs.
Official Employee

Re: Xfinity Stream not working on browsers Chrome or Edge in new Surface 6 Pro computer

Hey, ricnewman. Thanks for providing this information on the forums. I'm glad to hear the issue has been resolved. If you need assistance in the future, don't hesitate to reach out to us.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!