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Xfinity Stream not working on Macbook

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Regular Visitor

Xfinity Stream not working on Macbook

I access Xfinity through my TV (via Roku) - and everything os fine there.

When I log on to the website to watch programs via my Macbook, there are issues:

1. It recognizes my login.

2. My "Favorite" channels seems to be deactivated.

3. My recording and scheduled recordings have disappeared (but I can see them via Roku)

4. I have logged off and logged back in again, to no avail.

 

How can I get this fixed on my computer?

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Expert

Re: Xfinity Stream not working on Macbook


@sg111 wrote:

I access Xfinity through my TV (via Roku) - and everything os fine there.

When I log on to the website to watch programs via my Macbook, there are issues:

1. It recognizes my login.

2. My "Favorite" channels seems to be deactivated.

3. My recording and scheduled recordings have disappeared (but I can see them via Roku)

4. I have logged off and logged back in again, to no avail.

 

How can I get this fixed on my computer?


did you try the fully updated version of Chrome browser?



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I am a Customer Expert volunteering my time to help other customers here in the Forums.
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Regular Visitor

Re: Xfinity Stream not working on Macbook

Chrome is telling me I'm fully up to date.

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Expert

Re: Xfinity Stream not working on Macbook


@sg111 wrote:

Chrome is telling me I'm fully up to date.


do you get an error message and errror number?



I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!