New Poster
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2 Messages
Xfinity Stream no working on ANY device (wifi or via PC over ethernet)
I spent 3 frustrating hours being transferred from one department to another...going through the same steps I had previously. For the past 3 days, the Xfinity stream has not working on any device (IOS via the App over WiFi or a PC directly plugged into the router via Ethernet). There are no other problems with accessing any websites, but on all devices trying to watch live tv gives the same message: "Connect to in-home WiFi to watch". Essentially the router is not recognizing that I'm on the home network...which leads me to believe it's a router issue. I saw previously a lot of people with this issue and had called and asked for a deep background account database refresh...but 24 hours later...same problem.
ken4656
New Poster
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2 Messages
6 years ago
Update...wasted another 2 hours this evening...going through the same process. Still the same message (from any device directly plugged in or otherwise): Connect to in-home WiFi to watch.
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Ally2
Recognized Contributor
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1.9K Messages
6 years ago
ken4656, thank you for reaching out to us here on the forums.
I'm sorry to hear about the issues you're running into with Xfinity Stream. I would be happy to help! Please feel free to send me a PM with your first and last name to get started.
To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”
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