Xfinity Stream no working on ANY device (wifi or via PC over ethernet)

[ken4656]

I spent 3 frustrating hours being transferred from one department to another...going through the same steps I had previously. For the past 3 days, the Xfinity stream has not working on any device (IOS via the App over WiFi or a PC directly plugged into the router via Ethernet). There are no other problems with accessing any websites, but on all devices trying to watch live tv gives the same message: "Connect to in-home WiFi to watch". Essentially the router is not recognizing that I'm on the home network...which leads me to believe it's a router issue. I saw previously a lot of people with this issue and had called and asked for a deep background account database refresh...but 24 hours later...same problem.

[ken4656]

Update...wasted another 2 hours this evening...going through the same process. Still the same message (from any device directly plugged in or otherwise): Connect to in-home WiFi to watch.

[RobertWy]

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@ken4656 wrote:

Update...wasted another 2 hours this evening...going through the same process. Still the same message (from any device directly plugged in or otherwise): Connect to in-home WiFi to watch.

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Call 800-Comcast and select billing. ask the agent to check that your username you are logging in with is connected to your current account/address only and has the right permissions.

[ComcastAlly]

ken4656, thank you for reaching out to us here on the forums. 

I'm sorry to hear about the issues you're running into with Xfinity Stream. I would be happy to help! Please feel free to send me a PM with your first and last name to get started. 

To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”